How do you hand over a smart home when selling?

Start with one room-by-room inventory

For every connected device, record its room, make, model, power source, hub or bridge, physical control, subscription and whether it will stay, go or be negotiated. Photograph model labels and setup codes, then keep those records somewhere secure.

Match the inventory to the sale documents. The Settled guide to the sale and purchase agreement explains that chattels included in the sale should be listed and in working order unless the agreement says otherwise. Our chattels guide helps you turn the device list into clear inclusions and exclusions.

Decide what stays before the marketing goes live

Integrated controls often make more sense left with the property, while portable speakers and displays may move with you. Whichever way you decide, list the hardware that stays, anything excluded, subscriptions that are not included and the reset or account-removal steps planned for handover.

Tell the agent about those decisions before photographs and viewings. The Real Estate Authority's advertising guidance requires marketing to be accurate and not misleading. A working demonstration should not imply that a portable screen, paid service or seller-owned account comes with the home when it does not.

Separate the device from your personal account

The fitted hardware may stay, but your account should not. Make a transfer plan for each device using the current instructions for its exact model. Depending on the system, that may mean removing household members, cancelling a subscription, deregistering the device, factory-resetting it or giving the buyer a setup code after settlement.

Do not give the buyer your Apple, Google, Amazon, Samsung, email or Wi-Fi credentials. These accounts can connect to recordings, contacts, payment details, routines and devices at another address. Where a device cannot be transferred cleanly, disclose the limitation and agree whether it will be removed or left reset for the buyer.

Protect recordings, access and household data

Connected cameras, locks, alarms and voice assistants can hold information about people in and around the home. The Office of the Privacy Commissioner's privacy guidance recommends knowing what personal information you hold, why you hold it and how you will dispose of it safely when it is no longer needed.

1. Save any records you are entitled to keep, then securely delete personal history and recordings you no longer need.
2. Remove household members, guests, voice profiles and location-based routines.
3. Change door, garage, alarm and access codes at the agreed handover point.
4. Remove each device from your accounts and check that remote access has ended.
5. Reset the hardware where the manufacturer's current instructions require it.
6. Have the buyer create their own accounts and test the agreed devices.
7. Keep passwords, payment details and recovery codes out of the home manual.

Keep essential functions usable

Show the buyer how to operate essential lighting, heating, access and water controls without relying on your phone. Record what happens if broadband is unavailable, which hub must stay powered and how each important device behaves after a reset.

Put those instructions into a home operations book, along with model numbers and support pages. Give sensitive setup codes separately at the agreed handover point. The buyer should be able to get through their first evening in the home before every app and automation has been rebuilt.

Frequently asked questions